Helping Households Connect


Sand Prairie, a service of Jo-Carroll Energy, has been approved by the Federal Communications Commission (FCC) as a provider for the Emergency Broadband Benefit (EBB) program to help lower the cost of high-speed internet to eligible households in our area.

Emergency Broadband Benefit

The EBB is an FCC program to help households struggling to pay for internet service during the pandemic. This new benefit will connect eligible households to jobs, critical healthcare services, and virtual classrooms.

Emergency Broadband Benefit
Emergency Broadband Benefit

Application

As of May 12, 2021, eligible households will be able to enroll in the EBB program to receive a monthly discount off the cost of broadband service. Members interested in applying for assistance must:

    1) First apply for the Emergency Broadband Benefit Program and be approved by the Universal Service Administrative Co. (USAC). More information may be found here: https://getemergencybroadband.org.
    2) Once eligibility is approved by USAC, complete a benefit enrollment request application with Jo-Carroll Energy by visiting: EBB Application. The information supplied in Jo-Carroll’s EBB Application must match exactly with the applicant and/or qualifying beneficiary information enrollment in step 1. Jo-Carroll Energy will verify your eligibility thru the National Verifier and contact member applicants if additional information is required to complete the benefit enrollment.

The program will end when the fund runs out of money, or six months after the Department of Health and Human Services declares an end to the COVID-19 health emergency, whichever is sooner.

About the Program


Benefits

The Emergency Broadband Benefit will provide a discount of up to $50 per month towards broadband service for eligible households. The benefit is limited to one monthly service discount per household.

Emergency Broadband Benefit
Emergency Broadband Benefit

Who is Eligible?

A household is eligible if one member of the household meets at least one of the low-income criteria, including but not limited to, qualifying for the Lifeline program or free and reduced- price school lunch programs.Complete list of eligibility criteria


Frequently Asked Questions

What Is The Emergency Broadband Benefit?
The Emergency Broadband Benefit is an FCC program to help households struggling to pay for internet service during the pandemic. This new benefit will connect eligible households to jobs, critical healthcare services, and virtual classrooms.

How Much Is The Benefit?
The Emergency Broadband Benefit will provide a discount of up to $50 per month towards broadband service for eligible households. This discount can be applied to our wireless or fiber internet service:

Wireless Internet
Smartlink (1Mbps/.5Mbps) = $29.95/month
Smartlink Plus (2Mbps/.5Mbps) = $34.95/month
Elitelink (3Mbps/.75Mbps) = $39.95/month
Powerlink (4Mbps/2Mbps) = $59.95/month

Fiber Internet
Fiber-Link Home (25Mpbs/5Mbps) = $59.99/month
Fiber-Link (250Mpbs/25Mbps) = $74.99/month
Giga-Link (1000Mpbs/100Mbps) = $99.99/month
Hyper-Link (2000Mpbs/200Mbps) = $299.99/month

Who Is Eligible For The EBB Program?
A household is eligible if one member of the household meets at least one of the criteria below:
• Qualifies for the Lifeline program;
• Receives benefits under the free and reduced-price school lunch program or the school breakfast program, including through the USDA Community Eligibility Provision, or did so in the 2019-2020 school year;
• Received a Federal Pell Grant during the current award year;
• Experienced a substantial loss of income since February 29, 2020, and the household had a total income in 2020 below $99,000 for single filers and $198,000 for joint filers; or
To learn if you are eligible please visit: https://getemergencybroadband.org/do-i-qualify/

Can I Receive Both EBB And Lifeline Benefits At The Same Time?
Yes. You can also combine these benefits with other state and local benefits where available. They can be applied to the same qualifying service or separately to a Lifeline service and an Emergency Broadband Benefit service with the same or different providers. For example, an eligible household could have Lifeline-supported mobile phone service and a separate home broadband service that is supported through the Emergency Broadband Benefit.

Can I Apply For The EBB If I Have A Past Due Balance With The Provider?
Yes, eligible consumers with a past due balance or a balance in collections are eligible for the benefit.​​

Can I Upgrade My Current Plan To Take Advantage Of The Full $50 Per Month?
You may be able to do so. Talk to our representatives about the plans available as part of the Emergency Broadband Benefit program.

How Long Will The EBB Program Last?
The Emergency Broadband Benefit is an emergency program developed in response to the COVID-19 pandemic. The program will end once the program funds are exhausted, or six months after the Department of Health and Human Services declares an end to the pandemic, whichever comes first.

How Will I Know The EBB Program Is Ending?
We will provide notice about the last date or billing cycle that the full benefit will apply to your bill and the date or billing cycle that a partial benefit will apply to your bill, in addition to information about the cost of your broadband service after the program ends.

What if the program funding runs out during my monthly billing cycle?
The end of the program may not be timed to your billing cycle for service. This may result in you receiving less than the full monthly service discount in the final month of the program. In the event that you might receive a partial benefit in the last month of the program, your participating provider must receive your permission before they can charge you an amount higher than what you would pay if the full Emergency Broadband Benefit is applied to your broadband bill. In other words, if you were receiving a $50 discount off of your broadband bill, but based on the available funds in the program, there is only enough to provide you with a $40 discount, your provider must have your permission to charge you the additional $10.

How Will I Know The EBB Program Is Ending?
Households will need to opt-in or request to continue broadband services with their provider. If you don’t opt-in or select a new service plan with your provider, your broadband service will end once the program ends. Even if you had service with the same provider before enrolling in the Emergency Broadband Benefit, you will need to opt-in to continue broadband services after the program ends.