Blocking

Sand Prairie provides open access to the Internet and does not block access to any resource or service provided that the resource or service does not degrade Sand Prairie’s overall ability to provide access to its members.

Throttling

Sand Prairie does not throttle any resource or service provided that the resource or service does not degrade Sand Prairie’s overall ability to provide access to its members.

Paid Prioritizing

Sand Prairie does engage in paid prioritizing for subscribers or affiliates.

Congestion management

All subscriber traffic is considered “best effort”.  Sand Prairie pro-actively monitors, maintains, and upgrades our network to limit the congestion experienced by our members.  We employ multiple upstream providers and redundant network architecture. In the event of major congestion as the result from a failure in the architecture, Sand Prairie reserves the right to manage traffic in a manner that benefits the majority of our members.

Application-specific behavior

Sand Prairie does not block or throttle a member’s ability to access lawful content or services.  Sand Prairie reserves the right to employ network management practices to prevent congestion or degradation of service from malicious or illegal activities.

Device attachment rules

Connection to the Sand Prairie network is only available through customer premise equipment (CPE) provided by Sand Prairie and installed by a Sand Prairie technician.  Sand Prairie permits it members to attach any device after the CPE, so long as the devices usage does not violate Sand Prairie’s Terms & Conditions.

Security

Sand Prairie has the right to take any actions demand necessary to protect the integrity and availability of its network and the services provided to its members.  Content, services, or activities that are malicious and could degrade Sand Prairie’s ability to provide safe and reliable service can result in temporary or permanent removal from our network.

Service Description

Terrestrial Fixed Wireless

 

Advertised Speed

Median Speed

Latency

Packet Loss

Smart-Link

       
 

1Mbps

1.1Mbps

<50ms

<1%

 

0.5Mbps

0.6Mbps

<50ms

<1%

Smart-Link Plus

       
 

2Mbps

2.13Mbps

<50ms

<1%

 

0.5Mbps

0.6mbps

<50ms

<1%

Elite-Link

       
 

3Mbps

3.12Mbps

<50ms

<1%

 

0.75Mbps

0.81Mbps

<50ms

<1%

Power-Link

       
 

4Mbps

4.17Mbps

<50ms

<1%

 

2Mbps

2.08Mbps

<50ms

<1%

Fiber Optics

 

Advertised Speed

Median Speed

Latency

Packet Loss

Fiber-Link Home

       
 

25Mbps

26.45Mbps

<50ms

<1%

 

5Mbps

6.01Mbps

<50ms

<1%

Fiber-Link

       
 

100Mbps

102.14Mbps

<50ms

<1%

 

10Mbps

11.45Mbps

<50ms

<1%

Giga-Link Lite

       
 

250Mbps

251.22Mbps

<50ms

<1%

 

25Mbps

26.02Mbps

<50ms

<1%

         

Price

Sand Prairie offers multiple options for service depending upon location and bandwidth requirement.  Pricing for standard packages can be found on our website or by calling 1-(800) 858-5522.

Privacy

Sand Prairie does not share subscriber information with third parties except for third parties who provide supporting services such as phone support and remote assistance.

Question & Complaints

If you have questions or concerns regarding Sand Prairie or services provided by Sand Prairie call 1-(800) 858-5522 or email info@sandprairie.net.